In the 2021 health plan ratings by the National Committee for Quality Assurance’s (NCQA), Kaiser Permanente in the Mid-Atlantic Region was recognized as the highest-rated health plan nationwide. It was the only plan to receive a 5-star rating for both its Medicare and commercial plans. Kaiser Permanente also received 5 stars for its Medicaid plan from NCQA.
NCQA rates more than 1,000 health plans nationally each year based on numerous measures that assess patient care outcomes and experience. NCQA’s annual report rates plans based on a 0-to-5 star scale, with 5 stars being the best. In the Mid-Atlantic region, Kaiser Permanente’s commercial and Medicare plans scored 5 stars in Virginia, Maryland and the District of Columbia. This is the eighth NCQA report in which Kaiser Permanente’s regional health plan in the Mid-Atlantic received 5 stars.
Only 17 out of more than 1,000 health plans nationwide (less than 2%) received a 5-star rating in the most recent report and six of those plans were Kaiser Permanente. This is the sixth year in a row that Kaiser Permanente has more 5-star plans than any health plan in the nation. This also marks the third consecutive year that Kaiser Permanente’s commercial and Medicare plans are the highest rated (or tied for highest) in every geographic region it serves.
Kaiser Permanente has been providing health maintenance organization services since 1945. It is an integrated delivery system that currently serves 12.5 million members in eight states and the District of Columbia.
Consumers can compare health plans on the NCQA website at https://reportcards.ncqa.org/ (accessed October 10, 2021).
This was reported by Kaiser Permanente on September 28, 2021.
Contact information: Marisa Lavine, Senior Director, Public Relations, Kaiser Permanente in the Mid-Atlantic Region, 2101 East Jefferson Street, Rockville, MD 20852; 202-689-9917; Email: Marisa.A.Lavine@kp.org; Website: http://www.kaiserpermanente.org