Family Health Centers, Inc. (FHC) in Kentucky is transitioning to eClinicalWorks’ electronic health record (EHR) solution to provide comprehensive, coordinated care to more than 43,000 consumers each year. eClinicalWorks was selected by FHC to provide a comprehensive, easy-to-use platform for their more than 72 providers and staff.
eClinicalWorks’ system will provide a single source for managing medical, dental, and behavioral information in FHC’s eight facilities in Louisville, Kentucky. FHC will also leverage PRISMA, the industry’s first health information search engine, to combine medical records from specialists, urgent care facilities, hospitals, primary care providers, payer’s insurance plans and wearable devices. Providers will have access to comprehensive, searchable consumer histories, helping guide timely and accurate diagnoses and medical decision-making.
More than 800 health centers nationwide, including many Federally Qualified Health Centers (FQHCs), rely upon eClinicalWorks technology to help them support underserved communities. eClinicalWorks is accredited to work with patient-centered medical homes (PCMHs) such as FHC’s advanced practices, helping boost overall care quality and consumer safety, leading to better medical outcomes.
With eClinicalWorks’ platform, the FHC staff will experience the following benefits:
- Front office transformation: Technology has transformed consumer interactions, especially over the past year, with more facilities than ever automating communications to book appointments online, complete contactless payments, and integrate consumer check-ins. eClinicalWorks’ safe and efficient services help reduce no-show and improve consumer satisfaction.
- Comprehensive consumer records: PRISMA, the health information search engine, gathers records from multiple health systems, giving providers unprecedented insight into consumer histories and thus promoting maximum clinical effectiveness. FHC’s providers will be able to view an organized timeline of each consumer’s history, search by keywords, and manage consumer populations more effectively.
- Unified medical, dental, and behavioral systems: Through the consolidated EHR platform, providers can streamline and automate processes for a more effective consumer treatment model. The software includes electronic medical records, electronic dental records, and a Behavioral Health module to provide an integrated technology platform for every type of consumer record.
- National Committee for Quality Assurance (NCQA) patient-centered medical home (PCMH) accreditation: eClinicalWorks’ solutions are NCQA pre-validated to provide FHC with a suite of products that put consumers at the forefront of care while reducing healthcare costs. FHC can leverage features such as the Patient Satisfaction Survey tool to capture consumer satisfaction — an important component in the recognition process.
Established in 1976, Family Health Centers, Inc. (FHC) is a not-for-profit community health center and certified Patient-Centered Medical Home that provides a variety of healthcare services regardless of a person’s health insurance status or ability to pay. FHC provides services to more than 43,000 consumers annually through eight FHC sites throughout the metropolitan Louisville area. All FHC sites and laboratories are accredited by The Joint Commission.
eClinicalWorks® is a privately held leader in healthcare information technology (IT) solutions, offering Electronic Health Records, Practice Management tools, and solutions for consumer engagement, population health, and revenue cycle management. More than 130,000 healthcare providers use eClinicalWorks — from ambulatory clinics and hospitals to regional health systems, community health centers, departments of health, Ambulatory Surgery Centers, walk-in clinics, and more. To date, 19 eClinicalWorks consumers have received the prestigious Healthcare Information and Management Systems Society (HIMSS) Davies Award for excellence in implementing healthcare IT. Founded in 1999 and privately owned, eClinicalWorks is headquartered in Westborough, Massachusetts and has offices in New York City, Chicago, Austin, and Pleasanton, California, as well as in India.
This was reported by eClinicalWorks on November 3, 2021.
Contact information: Bhakti Shah, Communications, eClinicalWorks, 2 Technology Drive, Westborough, Massachusetts 01581; 508-330-6935; Email: Bhakti.Shah@eclinicalworks.com; Website: https://www.eclinicalworks.com/
Contact information: Family Health Centers, Inc., 2215 Portland Ave, Louisville, Kentucky 40212; 502- 774-8631; Website: www.fhclouisville.org