Cantex Continuing Care Network and Diakon Lutheran Social Ministries announced in August 2019, along with Netsmart, they were launching the Netsmart Referral Manager. The system allows more efficiency and reflects a growing need to better manage referrals. The automated solution eliminates phone calls, faxes, and manual data entry. With the Referral Manager, Cantex and Diakon reported the time to process qualified referrals has decreased by 73%.

According to Mike Valentine, chief executive officer of Netsmart, providing a clinical consumer-view that allows for real-time integration is crucial to the referral decisionmaking process. Additionally, according to Deanna Ziemba, senior vice . . .

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