By Cory Thornton, MS, MFA
The COVID-19 lockdowns happened without much notice. Most health care provider organizations had less than a week to start or significantly expand virtual services and operations. While those who already had a telehealth system in place had to scale up fast, others had to scramble for technology, process, and skills to ramp up quickly. With new lessons learned in the trenches every day, clinical professionals and consumers are getting more comfortable with telehealth. Payers, regulators, and technology provider organizations have all stepped up to the plate, making many “temporary” allowances to enable virtual care delivery. But the key word . . .
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