Customer Service Is A Leadership Issue Leadership + Culture + Service = Profits. I didn’t make this up this management formula – but I like it. It’s from Switch & Shift blog by Ted Coiné, author of the book Five-Star Customer Service. In the article, Mr. Coiné discussed the importance of customer service – and how an organization’s leadership can build or destroy a culture of positive customer service. Great customer service is about building a culture of service – one in which employees aren . . .
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