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Technology in health and human services can be overwhelming. There are almost 3,000 tech solutions and 50,000 apps on the market. The potentials of virtual care are many. Provider organizations that are short of staff can augment their existing workforce with new tools; consumers in remote locations can gain access to previously unavailable care, and consumers in more developed areas can get more convenient care; and there is the chance to improve the overall value equation with better outcomes, lower unit costs, and more affordable service delivery.

Of course, the potential for success and actual success aren’t . . .

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