Executives of health and human service organizations are no strangers to change. The past 18 months have been one big strategic roller coaster. What we know is that rates and market share (and margins) for the current array of services will decline. At the same time, there are many new opportunities—but they are opportunities that require the development of new services and new business models and the infrastructure to go with it. (For more on those new opportunities, see my keynote
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