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There has been one lasting lesson for management teams from the pandemic. I remember March of 2020 and the whirlwind of "adjustment" that happened in the month that followed. My thought was that "this" would be over in a couple months and then life would go back to normal.

In the many months since, the lesson for managers has been that disruption, and planning following a disruption, change the new business cycle. Disruptions are happening more frequently—currently in payer and health plan policy changes, new competition (for contracts, consumers, and staff), mergers and acquisitions, and new technology. On the . . .

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