Don’t Buy A Tool, Build A Partnership—Q&A With Talkspace

A successful virtual care strategy demands that organizational leadership prioritize and plan their investments for virtual tech-enabled service lines. Teams that understand how virtual care can be integrated into the organization’s service line (see From Telehealth To Virtual Care) and have assembled a process for identifying, evaluating, and integrating the technologies are more likely to meet with success.

For those organizations starting down the path of vetting potential tech solutions, the most important group of people to consider are the consumers. The health care field’s focus on consumerism and the consumer experience is increasingly important to all . . .