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Health and human service executives could learn a lot from scuba diving and hiking (two of my favorite past times). Nothing beats an afternoon 30 feet under on Cemetery Reef in the Caymans—or a beautiful day on the Appalachian Trail.

What few people realize is that to have those great experiences, there must be a lot of preparation for the day—and for the unexpected. To have that great day in the water, scuba diving first requires preparation, almost all of which is training for emergencies. You train for how to read all the navigational devices (depth gauge, tank . . .

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