Going Hybrid—The Process & The Technology For An Integrated Virtual, In-Home & In-Clinic Service Model

It's time for another pivot. Over the past two years, most specialty provider organization executive teams have adapted their service delivery model to the realities of pandemic health care. And for many months, most services were delivered using telehealth. Pre-pandemic use of telehealth was less than 0.01% of total visits. In the first quarter of the pandemic, that grew almost immediately to 80% of behavioral health visits and 70% of primary care visits (see Making The Virtual Care Shift Work — It’s All About The Technology).

While there are many specifics about the “next normal” health and . . .