“Be big or be a boutique”– This directive is a great way to sum up the need for service delivery organizations to either get bigger to improve their economies of scale, or stay smaller with a focus on a very narrow market niche. In both cases, health and human service organizations need to think about systematizing both administrative and client processes, making steps to improve their economies of scale, their operational sophistication, and their analytics for better operational and clinical excellence, and better efficiencies. How is it is possible to both lower costs and improve quality no matter which size . . .
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