Creating an organization that embeds data into management decisions—whether from the front-line direct service support staff member, or the Chief Executive Officer (CEO)—requires leadership, a commitment to a data culture, and effective technology designed to be accessible and efficient. And at all levels of the organization -  data should support “informed” decisionmaking. Leadership How does an organization become data driven? It starts with the CEO, leading by example. First and foremost, leadership needs to communicate to all staff the importance of understanding the value that their services have both to the consumers being served and to the payers . . .
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