The big strategic question facing most executive teams in the health and human services field is—what strategies are needed to best serve complex consumers sustainably and how do leaders incorporate those strategies into their organizations? That is the strategic question of the moment, and it is a big one. Deciding “what comes next” starts with understanding the dominant trends—integrated care models, hybrid service delivery, and value-based reimbursement.

Here is what we know. Integrated care coordination models were and are increasingly preferred by consumers and payers. As a result, 85% of specialty provider organization executive teams are now . . .

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