In last month’s management newsletter, we focused on planning – the “how to” of navigating changes (see The Shifting Health & Human Service Value Chain – The Strategic Earthquake). But when the planning is done, one of the big issues is change. Change in management infrastructure. Change in marketing plans. Change in payer mix. And, change in the services that an organization offers. The latter is the most fundamental change, and a necessity due to massive disruption in the health and human service landscape. That disruption . . .
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