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The New Year’s resolution for every executive should be to help their organizations become "superballs.” Superballs, a toy from my youth, are an amazing feat of science. Due to their “uber elastic” synthetic rubber, superballs immediately recover their original shape after impact while simultaneously reversing their spin. No matter how hard you slam a superball into the ground, it just bounces higher (and one piece of legend—the name “Super Bowl” was inspired by the superball).

So, what do superballs have to do with the management of health and human service organizations? Ideally, every organization should have resilience—the . . .

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