“Sunlight is the best disinfectant.” ― William O. Douglas, Supreme Court Justice "Sunlight" — in this case transparency in health care — may be the best disinfectant by assuring better behavior and better performance. But, it can also cause sunburn. Consider these recent reviews of health care professionals on Yelp: “[This] is the most unprofessional and unproductive office of mental health practitioners I've ever seen… And I work in health care.” “Not thrilled with the services I received here.” “Should be zero stars. This place . . .
Management Newsletter Article |