One of the most important changes organizations must make during and after a crisis (such as a pandemic like COVID-19) is adjusting their revenue cycle management model. This was the topic of a classic seminar featuring OPEN MINDS Senior Associate David E. Wawrzynek and Vanessa R. Lane, MBA, Vice President, Revenue Cycle Management/ Data Analytics, Grafton Integrated Health Network (see Revenue Cycle Management: A New Model For A New Market). But what is revenue cycle . . .