The pandemic has changed many aspects of American commerce—including the delivery of health and human services. Of the many developments of the past year, I think the development that will have outsized impact is the integration of technology in American life. Telehealth is front and center in the increased use of technology. But we have the increased adoption of remote patient monitoring technologies, home-based service delivery support technologies, consumer engagement technologies, clinical decision support tools, and more.
But it’s not the use of technology that will have the market impact. It’s the fact that the use . . .