Sustainability Demands Understanding What Performance Matters

Whatever your organization’s niche is in the health and human services market, the competition for consumers—and for the payers that fund their benefits and the health plans that administer them—is becoming increasingly intense. Understanding what performance matters—to both consumers and payers—and then linking future reimbursement and future strategic success to those performance measures is a critical strategic goal. So, what do we mean by organizational ‘performance’? And how does that differ from defining ‘value’?

The distinction between performance and value is clear and important. Performance is defined as the process of accomplishing an action or . . .