If you're not the chief information officer, why does understanding technology matter? Because at some point, there will be a “breakaway” service delivery model in health and human services that will render the "traditional" players irrelevant. Like Amazon is to book stores, and Uber is to taxis, there will eventually be a new model (with new price points) of delivering health and human services that is tech-enabled. Why aren't we seeing that model now? Tradition, reimbursement, and regulation are three big reasons. But I would argue that the protectionist regulatory wall is being chipped away (see
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