In the last few years, we have watched consumer demand for services drive the adoption of new technologies in health and human services. But that demand is significantly less powerful if payers aren’t willing to reimburse for services delivered through those new technologies. Undoubtedly, state and federal policy has played a large role in the adoption of telehealth – but of the total $2.9 trillion spent on health care in the U.S. in 2013, 33% of that spending was private insurance (see National Health Expenditures 2013 Highlights). What does . . .
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