What Is Metrics-Based Management & How Do You Do It?

Here are the challenges for organizations serving complex consumers – drive innovation, enhance care quality, and improve operational performance. Why? Coordinated care, value-based payment, and competitive bidding are just a few of the big drivers pushing health and human service organizations to improve. And the method for doing that (at least the most effective method) is the use of data to manage the organization – what is called metrics-based management.

In a nutshell, metrics-based management is the path from information to action. A longer definition – a model of managing processes, outcomes, and performance that relies on qualitative and quantitative . . .