What The Pandemic Started Is Here To Stay

We are coming up on almost two years when many health care services have been delivered to consumers in their homes due to the pandemic. Behavioral health was particularly affected by this change, but the largest proportion of services—of all specialties—shifted to telehealth (see “Telehealth” Is “Health” In The Next Normal). And over the past two years, we have new models for virtual primary care and in-home models for addiction treatment, primary care home visits, SNF-at-home, and hospital-at-home.

Looking ahead, for many executive teams, returning to the pre-pandemic in-clinic service model . . .