Managerial DNA

January 14, 2012
I never thought about the investment in managers as having a “genetic” equivalent – until I got some great perspectives from William F. Milnor, the Director of Business Processes for the Mental Health Center of Denver. In the OPEN MINDS Circle, we’ve had a running discussion prompted by the Harvard Business Review article, First, Let's Fire All the Managers, about whether managers are worth the cost (See Should You "Eliminate" Your Managers all members). The question that emerged is this – what “value add” do managers bring in our “new normal”?

For Mr. Milnor, the answer is . . .