For More Residential Referrals, Think Metrics

Tuesday, July 24, 2012
At last month's 2012 OPEN MINDS Planning & Innovation Institute I was presented with one of those instantly clarifying questions when it comes to outcomes – "what single measure would tell you the most about your success or failure?" This was the question asked by OutcomeTools Chief Executive Officer Mike Petree and Anasazi Foundation President Michael Merchant in their presentation Trends In Residential Treatment: The National Association Of Therapeutic Schools & Programs Project all members.

Outcomes are most important when put in the context of the payer and/or the consumer. To develop customer-oriented outcome . . .