Adaptable Standardization—In Service Of Mission?

Adaptive standardization is the concept of creating an organizational approach where all common services are delivered with a standard, replicable protocol. This is a much-needed operating model for health and human service organizations—as my colleague Monica E. Oss, OPEN MINDS Chief Executive Officer, pointed out in her closing keynote at The 2018 OPEN MINDS Management Best Practices Institute, Reinventing Your Organization: Key Management Best Practices For A Value-Based World.

Following our institute, she wrote about the need for most organizations in the field to address the strategic issue of declining margins, and develop new and profitable service . . .