By Monica E. Oss, Chief Executive Officer Do your consumers 'rave' about your services? That was the question posed by my colleague, OPEN MINDS Senior Associate Paul Duck, in his session, Raving Fans: Transforming Organization’s Culture & Client Experience [caption id="attachment_777418" align="alignright" width="145"] Paul Duck, OPEN MINDS Senior Associate[/caption] First, what is a “raving fan”? The concept comes from the Ken Blanchard book, Raving Fans: A Revolutionary Approach To Customer Service— a customer or consumer who likes your customer service so much they can’t stop talking about it. Blanchard’s philosophy in a nutshell—"Your customers are only satisfied because their expectations are so low and because no one…
Content Restricted

You must be a Free or Elite member to view this resource.

Log In | Sign up or learn more about membership options.

Login to access The OPEN MINDS Circle Library. Not a member? Create your free account now!