Can Uber & Lyft Answer The No-Show Problem?

A couple weeks ago, I looked at the pending revolution in non-emergency health care transportation (NEMT). It's an important revolution because Medicaid alone spent an estimated $2.9 billion on NEMT to provide 103.6 million NEMT trips in fiscal year 2013 (see Non-Emergency Medical Transportation: Will Reshaping Medicaid Sacrifice An Important Benefit?). The most common use of NEMT is to support behavioral health services — followed by dialysis, preventive services, specialist visits, physical therapy/rehabilitation, and adult day health care services (see Medicaid Non-Emergency Medical Transportation: Overview and Key Issues in Medicaid Expansion Waivers). The revolution . . .