How One Payer Is Upping Its Consumer Engagement Game

Yesterday, I looked at consumer engagement from the provider organization perspective – the elements of consumer engagement and how to make it happen (see Is Consumer Engagement A Habit At Your Organization?). But engagement is a critical issue for payers as well. And, in The 2016 OPEN MINDS Strategy & Innovation Institute session, Engaging Consumers To Improve Outcomes: Bringing Patient Engagement To Population Health, Carol Taylor, RN, MSN, Chief Clinical Officer at Community Care Behavioral Health Organization described how their organization is increasing consumer connection with services.

Community Care is a non-profit managed behavioral health organization that is part of . . .