By Athena Mandros

The 2019 OPEN MINDS Technology & Informatics Institute wrapped on Wednesday and I thought there was one overarching theme – engaging consumers. Alison Nelson, the Senior Vice President for Optum Technology at Optum, in her opening keynote, Leveraging Technology To Expand Access, Enhance Consumer Experience & Improve Outcomes In A Behavioral Health Care Marketplace, spoke about using technology to improve consumer experience and engagement. Optum has two principles for this transformation – easy access and self-service. The next day, Jonathan D. Linkous, MPA, FATA, Chief Executive Officer at The Partnership For Artificial Intelligence, Telemedicine & Robotics In Healthcare (PATH), gave…