By Monica E. Oss, Chief Executive Officer Earlier this year, Centene's Chief Operating Officer of Behavioral Health, Indira Pahari, discussed how 10% of their population uses 70% of the resources, in her keynote presentation, Improving Access & Collaboration For Complex Consumer Needs: Centene’s Approach To Integrated Care, at The 2022 OPEN MINDS Performance Management Institute. Her observation was that for the most part, this high-risk population is largely consumers with mental illnesses who are disconnected from the health care system. The question for executives of health and human service organizations is what works for improving the health of this consumer group—and reducing their unnecessary use of expensive…
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