I had a chance to talk to William Lopez, M.D., CPE, Senior Medical Director for Behavioral Health at Cigna last week—and learned a lot about Cigna’s strategies to better serve customers with the most complex needs. My takeaway? Success with managing “complexity” is less about expertise with specific conditions and more about a care delivery model. His response to my question about the issue: [caption id="attachment_835014" align="alignright" width="150"] William Lopez, M.D., CPE, Senior Medical Director, Behavioral Health of Cigna Behavioral Health[/caption] I think traditionally the most complicated medical conditions are those for which customers need the most support. In general,…
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