By Monica E. Oss The focus on “whole person” care coordination for consumers with complex support needs has pushed managers of traditional specialty organizations to add new expertise to their teams. The reason is simple. For the “superutilizer” populations – consumers who typically have multiple chronic conditions and significant social support needs – best practice has moved from narrow, disease-specific expertise to the ability to coordinate consumer services across the continuum of their needs (see The Path To Building A Consumer-Centric Link Between Hospitals & The Community and Social Services Meets Health Care – Advice For Health Plans & Provider Organizations). Where I've seen the greatest…
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