Hybrid Consumers, Hybrid Staff—Making The Mix Work

Where are consumers these days in terms of telehealth versus face-to-face services? Video visits were preferred by 20.9% of consumers. And when they had a choice between an in-person and a video visit when out-of-pocket costs weren’t a factor, 53% preferred an in-person visit (see Assessment of Patient Preferences for Telehealth in Post–COVID-19 Pandemic Health Care). Overall, 40% of consumers intend to continue using telehealth (see Patients Love Telehealth—Physicians Are Not So Sure).

What do health care staff want? Physician surveys have found positive reviews of telehealth—85% said . . .