“Plussing Up” For The Digital Era: Robots Become Reality

Pandemic-driven technology adoption has changed both customer expectations and price points in the health and human service field. And as the pandemic market effects start to end, executive teams need a plan to maintain their competitiveness and sustainability in the “next normal.” At our recent OPEN MINDS Technology and Analytics Institute, I spoke to what this planning process looks like in my closing keynote, Strategy & Sustainability For The Next Normal: It’s the Technology, @)(*@#&$!

Last week, my colleague and OPEN MINDS Senior Associate Paul Duck took this a step further, calling on executive teams to adopt a . . .