By Monica E. Oss Pandemic-driven technology adoption has changed both customer expectations and price points in the health and human service field. And as the pandemic market effects start to end, executive teams need a plan to maintain their competitiveness and sustainability in the “next normal.” At our recent OPEN MINDS Technology and Analytics Institute, I spoke to what this planning process looks like in my closing keynote, Strategy & Sustainability For The Next Normal: It’s the Technology, @)(*@#&$! Last week, my colleague and OPEN MINDS Senior Associate Paul Duck took this a step further, calling on executive teams to adopt a “plussing” approach, in the OPEN MINDS Circle Executive Web Forum, Digital Health Care: Current & Future Technologies Impacting Health &…
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COVID-19 Risk Management Plan August 11, 2021

We are excited to return to sunny southern California for The 2021 OPEN MINDS Management Best Practices Institute at the picturesque Newport Beach Marriott Hotel & Spa, August 23-26, 2021. To help plan your in-person attendance, visit for a schedule of events happening throughout the week.

The resurgence of the COVID Delta variant has certainly created new challenges for the country and for our families. Fortunately, the available COVID vaccinations have been very successful in preventing symptomatic infections and illness. But I did want to let you know that our team at OPEN MINDS is committed to making our executive events as safe as possible and have an active risk management plan in place. I wanted to share with you the key elements of our plan:

We will continue to monitor any changes in the CDC recommendations for the continued safety of the public. If you have any concerns or questions, feel free to reach out to a member of our team at or by phone at 877-350-6463. We look forward to seeing you at The 2021 OPEN MINDS Management Best Practices Institute.

Monica E. Oss
Chief Executive Officer

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