Every health care executive, analyst, and investor are asking the same question: What will be the lasting effect of the pandemic on consumer relationships with the health care system? The answer will determine where executives make investments in, or develop, new services.

If you review coverage of health care utilization over the past six months, it appears that consumers are returning to pre-pandemic utilization patterns. Office visits are replacing some telehealth visits. Elective procedures are being scheduled. But I read an analysis that disputes that “return to normal” conclusion in a new report, 2022 Trends Shaping The Health Economy . . .

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