Productivity—More Than Billable Hours

Productivity = the effectiveness of productive effort, as measured in terms of the rate of output per unit of input

Productivity improvement is a key to on-going improvement of organizational efficiency and competitive advantage. Typically, when we think of productivity in health and human services, the assumption is that the focus is on the work of team members providing direct services to consumers. Those are important measures of productivity—the average number of various types of services delivered per team member. But health and human service executive team consideration of productivity should have a broader lens. There are many other . . .