By Monica E. Oss The old James Taylor song, “Carolina in My Mind,” says a lot about Medicaid policy. On July 1, 2021, North Carolina (NC) became the 41st state to switch to Medicaid managed care. In the same reform initiative, the state will move its current behavioral health and intellectual and developmental disability (I/DD) services carve-out plan to a comprehensive managed care plan in July 2022. A majority of NC’s Medicaid consumers—including consumers with mild and moderate mental illnesses and substance use disorders—moved from NC Medicaid Direct (the former Medicaid program) to “standard plans.” These consumers are now covered by a participating health…
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COVID-19 Risk Management Plan August 11, 2021

We are excited to return to sunny southern California for The 2021 OPEN MINDS Management Best Practices Institute at the picturesque Newport Beach Marriott Hotel & Spa, August 23-26, 2021. To help plan your in-person attendance, visit for a schedule of events happening throughout the week.

The resurgence of the COVID Delta variant has certainly created new challenges for the country and for our families. Fortunately, the available COVID vaccinations have been very successful in preventing symptomatic infections and illness. But I did want to let you know that our team at OPEN MINDS is committed to making our executive events as safe as possible and have an active risk management plan in place. I wanted to share with you the key elements of our plan:

We will continue to monitor any changes in the CDC recommendations for the continued safety of the public. If you have any concerns or questions, feel free to reach out to a member of our team at or by phone at 877-350-6463. We look forward to seeing you at The 2021 OPEN MINDS Management Best Practices Institute.

Monica E. Oss
Chief Executive Officer

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