Do Your Services “Work”?

As we move away from pay-for-volume to pay-for-value, there is one important question – what is “value” in health and human services? Furthermore, who defines it, and how do managers gather and present data that proves their services “work?”

In my experience working with management teams, I find that most are “data rich” and “information poor.” I’m reminded of The Rhyme of the Ancient Mariner, “Water, water, every where, Nor any drop to drink.” Why is that? Part of the problem is a lack of a framework for understanding what data is meaningful for . . .