By Monica E. Oss, Chief Executive Officer With the rush to virtual services in the face of the pandemic crisis, there is wide agreement that the increased use of telehealth and virtual visits will remain a fundamental part of the service delivery system after the crisis fades (see Telehealth—Be Careful What You Wish For and Going ‘Virtual Service’ – Reaching Consumers Where They Are At With Telehealth & More – An Overview). But in recent discussions with our team and our advisory board members, it has become clear—based on their experience in the field over the past seven weeks—that telehealth is not the optimal solution for every consumer. In this…
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