By Sarah C. Threnhauser

"Whoever has the gold makes the rules." I don't think the creator of "The Wizard of Id" comic strip had health and human services in mind with this quote. But it is true that the organizations that manage and coordinate consumer health care do make the rules in many ways. This raises a question about which organizations are "making the rules" in care for consumers with chronic conditions and complex support needs. Based on the many presentations at our 2018 OPEN MINDS Performance Management Institute, it appears that primary care entities and hospitals and health systems have a leg up…
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