American Well Launches Direct-To-Consumer Telehealth Service In Massachusetts

On December 5, 2013, American Well launched direct-to-consumer web-based and mobile telehealth services in Massachusetts. Online physician visits via American Well are available 24 hours a day, seven days a week via live video, secure text chat, or telephone. Services available via an American Well visit include care for acute conditions, exacerbations of chronic conditions, triage, refills, and general advice; behavioral health services are also available. The average visit costs $49, about 40% less than the average statewide cost of $85 for an office urgent care . . .

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