On-line Doctor Communications Cut Health Costs and Increase Satisfaction

February 3, 2003 On-line Doctor Communications Cut Health Costs and Increase Satisfaction Patients and physicians report high levels of satisfaction and expressed a shared preference for web based communication for non-urgent health matters. Using web based communication, medical office-based claims were lower by $1.92 per member per month and total healthcare claims were reduced by over $3.00 per member per month for those with access to the RelayHealth service. This is according to an independent study conducted by researchers at Stanford University and UC Berkeley and announced by RelayHealth Corporation on January 15, 2003. Most . . .