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Weekly News Wire | May 8, 2000

SouthCarolinaBlues.com Offers Virtual Customer Service

May 8, 2000 SouthCarolinaBlues.com Offers Virtual Customer Service Blue Cross and Blue Shield of South Carolina's web site, www.SouthCarolinaBlues.com, provides virtual customer service through an interface with the company's mainframe claims processing system and provides consumers with real-time information. The web site, which recently won two awards for its on-line customer service, contains a securely-encrypted section called "My Insurance Manager" that allows policyholders to view their personal claims status, their deductible and out-of-pocket amounts, hospital inpatient and outpatient authorization status, eligibility, and other health information such as coverage through a . . .

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