Automated Telephonic Case Management Improved Diabetes Care

OPEN MINDS Weekly News Wire Strategic Health Care News Patients with diabetes who participated in a pilot automated telephone self-management (ATSM) support system had better outcomes than those who participated in group medical visits (GMV) and those who received usual care. The improvement in outcomes was especially noticeable among those with limited English proficiency and limited literacy. More than 90% of those in the ATSM were actively engaged; they had better communication with providers compared to the group and usual care groups. The ATSM group also increased their diabetes-related behaviors, such as increasing their hours of physical activity . . .