Use of Data-Driven Metrics-Based Management Improves CMHC No-Show Rates & Consumer Satisfaction Accuracy

OPEN MINDS Weekly News Wire Strategic Health Care News Community mental health centers (CMHCs) using health information technology to support data-driven metrics-based management decision making were able to reduce no-show rates and improve consumer satisfaction accuracy. CMHCs in three state Medicaid systems—New Mexico, Arkansas, and Colorado—supplemented their claims-level data with service-level data to find new ways to improve the quality and efficiency of care. Administrators were able to conduct analyses to compare the array of services received by Medicaid beneficiaries to the array of services provided to consumers with other forms of insurance . . .