Class Action Lawsuit Alleges Anthem BCBS ‘Knowingly’ Maintains An Inaccurate Mental Health Provider Directory

A class action lawsuit filed on October 22, 2024, alleged that Anthem Blue Cross Blue Shield (BCBS) knowingly maintained inaccurate provider organization directories which limited members’ ability to find in-network mental health professionals. The plaintiffs include a federal employee and a parent filing on behalf of an 8-year-old child with autism. They allege that 80% of the professionals listed in the Anthem BCBS members plan directories either did not exist, were listed with non-working or wrong telephone numbers, were not within a reasonable travel distance, were not actually in-network with the plan, or were not . . .