Consumers Want Better Digital Tools For Finding Health Care

A growing number of health care consumers prefer more seamless digital experiences in scheduling and interacting with their health care provider and health plan: many of these consumers are not satisfied with their current experience. In 2022, just 57% of respondents said they were satisfied with their ability to schedule telehealth appointments. A total of 36% of surveyed consumers would prefer to schedule appointments online with either their provider or health plan, rather than via over the phone or in person. Just 16% of consumers say they are currently able to schedule care online via a website or app, while . . .